Knowledge Management

WBB helps our clients leverage their collective knowledge to increase employee productivity and organizational responsiveness, helping them mitigate the risk that stems from lost knowledge and impeded operations. Organizations succeed on the collective knowledge of their workforce, both past and present, and their ability to quickly access that knowledge.

WBB can help you avoid the risk associated with knowledge loss by developing and implementing tactical plans. Our Knowledge Management (KM) Solutions help you to capture and leverage the best practices and lessons learned that are embedded in the operations developed throughout the course of your organization’s history.

Our experts emphasize holistic integration of KM methods into organizational operations to reap the greatest return on investment from mission-critical knowledge. Whether helping to optimize enterprise wide continuity of operations planning or solving a specific challenge within a discrete business process, we are primed to identify and recommend opportunities to capture, transform, and retain knowledge to realize additional operational improvements and bottom-line results. Our approach includes processes, tools, and services designed to:

  • Facilitate structured team dialogue to identify best practices and lessons learned.
  • Develop communities that share knowledge.
  • Capture lessons learned and best practices as knowledge assets for further dissemination and use across the organization, as well as analysis for enterprise trends and improvements.
  • Implement enabling technologies and infrastructure to support KM processes.

As an example, WBB efforts enabled the Veterans Health Administration to implement KM processes that increased communications and knowledge sharing on several key projects. Projects achieved cost and schedule performance improvements and made significant progress toward becoming learning organizations.

WBB supported the establishment of a comprehensive KM Service Organization within the central office of a federal civilian agency, providing the employee team with the skills needed to engineer knowledge-based solutions that address business process problems, capture critical knowledge in preparation for project transitioning, improve customer service, and ensure access to enterprise knowledge via a meta-knowledge repository.

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